Frequently asked questions
ALL QUESTIONS
Unfortunately, our EOM-200 receipt printers and barcode scanners are not compatible with Square. However, you can use our cash drawer with Square, provided that you connect it to your Square-compatible receipt printer, using the RJ12/11 cable. For a hardware bundle that is compatible with Square, CLICK HERE (must have Square Stand/Register)
Please contact us
This depends on the brand of the receipt printer:
EOM-POS: 27,112,0,127,127
Star: 27,7,11,55,7
Epson 27,112,0,25,250
Please note that some models will have different codes.
This can usually be fixed by turning off the footer. Contact us for help.
To make sure your software will work with our printer, you can generate a print file, and we can test it. Please contact us for the steps to generate a print file.
Re-Pair the EOM-375 Scanner: 1-Place the scanner in the base. 2- Hold the Pair button until it beeps If that does not fix it, contact us.
Turn your thermal paper roll around. Thermal paper is one-sided
Simply plug in the scanner (or base for the wireless scanner) into a USB port on your computer, and it should be ready to scan. The instruction manual is only for advanced users, to change certain settings.
he printer may have installed on the same port as an existing printer. When that happens, windows will group both printers together. When you right-click on the existing printer, you should see both printers under each option. You will need to change the port in printer properties to an available USB port.
The Wireless scanners come pre-programmed to not interfere with each other. If you find that they are interfering, you will need to set them on separate channels. Instructions are in the manual. If it doesn’t work for you, contact us and we will walk you through the steps.
Sure. Call 224-366-7671 . Or use the contact page to send us a message. Indicate in the message that you would like someone to call you. We usually will call you the same day.
2 Year Warranty, Lifetime Tech Support.
Some windows updates cause the driver to be uninstalled. When that happens, simply re-install the driver
Please CLICK HERE for the instructions to fix this issue
Barcode Scanner
Unfortunately, our EOM-200 receipt printers and barcode scanners are not compatible with Square. However, you can use our cash drawer with Square, provided that you connect it to your Square-compatible receipt printer, using the RJ12/11 cable. For a hardware bundle that is compatible with Square, CLICK HERE (must have Square Stand/Register)
Please contact us
Re-Pair the EOM-375 Scanner: 1-Place the scanner in the base. 2- Hold the Pair button until it beeps If that does not fix it, contact us.
Simply plug in the scanner (or base for the wireless scanner) into a USB port on your computer, and it should be ready to scan. The instruction manual is only for advanced users, to change certain settings.
The Wireless scanners come pre-programmed to not interfere with each other. If you find that they are interfering, you will need to set them on separate channels. Instructions are in the manual. If it doesn’t work for you, contact us and we will walk you through the steps.
Sure. Call 224-366-7671 . Or use the contact page to send us a message. Indicate in the message that you would like someone to call you. We usually will call you the same day.
2 Year Warranty, Lifetime Tech Support.
Cash Drawer
Unfortunately, our EOM-200 receipt printers and barcode scanners are not compatible with Square. However, you can use our cash drawer with Square, provided that you connect it to your Square-compatible receipt printer, using the RJ12/11 cable. For a hardware bundle that is compatible with Square, CLICK HERE (must have Square Stand)
Please contact us
This depends on the brand of the receipt printer:
EOM-POS: 27,112,0,127,127
Star: 27,7,11,55,7
Epson 27,112,0,25,250
Please note that some models will have different codes.
Sure. Call 224-366-7671 . Or use the contact page to send us a message. Indicate in the message that you would like someone to call you. We usually will call you the same day.
2 Year Warranty, Lifetime Tech Support.
Please CLICK HERE for the instructions to fix this issue
EOM-200 Reciept Printer
Unfortunately, our EOM-200 receipt printers and barcode scanners are not compatible with Square. However, you can use our cash drawer with Square, provided that you connect it to your Square-compatible receipt printer, using the RJ12/11 cable. For a hardware bundle that is compatible with Square, CLICK HERE (must have Square Stand/Register)
Please contact us
This depends on the brand of the receipt printer:
EOM-POS: 27,112,0,127,127
Star: 27,7,11,55,7
Epson 27,112,0,25,250
Please note that some models will have different codes.
This can usually be fixed by turning off the footer. Contact us for help.
To make sure your software will work with our printer, you can generate a print file, and we can test it. Please contact us for the steps to generate a print file.
Turn your thermal paper roll around. Thermal paper is one-sided
he printer may have installed on the same port as an existing printer. When that happens, windows will group both printers together. When you right-click on the existing printer, you should see both printers under each option. You will need to change the port in printer properties to an available USB port.
Sure. Call 224-366-7671 . Or use the contact page to send us a message. Indicate in the message that you would like someone to call you. We usually will call you the same day.
2 Year Warranty, Lifetime Tech Support.
General
Unfortunately, our EOM-200 receipt printers and barcode scanners are not compatible with Square. However, you can use our cash drawer with Square, provided that you connect it to your Square-compatible receipt printer, using the RJ12/11 cable. For a hardware bundle that is compatible with Square, CLICK HERE (must have Square Stand)
Please contact us
Sure. Call 224-366-7671 . Or use the contact page to send us a message. Indicate in the message that you would like someone to call you. We usually will call you the same day.
2 Year Warranty, Lifetime Tech Support.